Getting started
New to Teloring? Take the tour, run the first-login checklist, and learn the day-to-day conversation workflow.
Support
Support, guides
and API reference
Every screen in Teloring is documented at docs.teloring.com: how it works, what each field does, and what to check when it doesn't. Start with a guide below, or talk to a human.
Channels: The Ring
Connect steps, provider screens and settings for every channel type, plus what to do when an inbox stops receiving.
Objects, customers & CRM
Customers, contacts and the objects you build yourself: fields, linked records and lookups, saved views, import and export.
AI, AI Agents & Knowledge Base
Which AI capability does what, how to configure an autonomous AI Agent, and how to feed both from your own content.
Automation & forms
Studio triggers, conditions and actions, plus the forms that feed them structured customer data.
Analytics & reporting
Build dashboards over conversations, reps, channels, customers, forms and signatures, or let AI build the report.
Documents & e-signature
Upload a PDF, place the fields, send the signing link, and keep the stamped document with its audit trail.
Team, admin & security
Invite people, set roles and 2FA, review the audit log, watch storage, and collect your Achievement credits.
API reference
The interactive REST reference: parameters, request bodies, response schemas and live examples. Authenticate with a JWT session or a personal API key sent as X-API-Key.
Guides & articles
Guides to omnichannel, WhatsApp API and modern customer service
Plain-language guides on the ideas behind Teloring: what omni channel really means, how the WhatsApp Business API works, how AI chatbots hand off to people, and how to choose customer service software.
- What is Omni Channel? Omnichannel customer communication explained Definition, benefits, omnichannel vs multichannel, and a five-step plan for building an omni channel customer experience.
- Multichannel customer communication: channels, tools and best practices Which channels customers use, how to run them without silos, the multichannel vs omnichannel decision, and the KPIs that matter.
- WhatsApp Business API: the complete guide for businesses How the WhatsApp Business API works, App vs API, per-message pricing, templates and the 24-hour window, use cases and setup.
- AI chatbot for WhatsApp: how a WhatsApp bot answers, qualifies and hands off Rule-based bots vs AI agents, what a WhatsApp AI bot can do, knowledge grounding, human handoff and a step-by-step setup.
- Customer service software: how to choose a helpdesk and shared inbox for your team Shared inbox vs ticketing vs CRM, twelve capabilities to look for, the KPIs that matter, implementation and cost.
For developers
Build on the Teloring API
A REST API with JWT and personal API-key auth, webhooks for real-time events, an API channel for pushing messages in from any system, and an inbound webhook trigger to start a Studio flow from outside.
X-API-Key: <your personal API key>
{
"conversations": [
{
"id": "conv_abc123",
"contact": "Sarah Johnson",
"channel": "whatsapp",
"status": "open",
"priority": "high",
"last_message": "Need help with order #4521"
}
]
}Still need a person?
Email us, call us, or use the chat bubble in the corner of this page. It's Teloring, so you're already talking to the product.
Can't find what you need?
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