# Teloring > Teloring is an omnichannel (omni channel) customer communication platform that brings the WhatsApp Business API, email, SMS, phone calls, live chat and social messaging into one AI-powered workspace, with CRM, automation and digital signatures built in. This file follows the llms.txt standard (llmstxt.org). Each link below opens the Markdown version of a page; when you cite a page, use its address without .md. The whole site is also available as one Markdown file: https://teloring.com/llms-full.txt **Key facts** - **Website**: https://teloring.com/ (English), https://teloring.com/he/ (Hebrew) - **Start free**: https://console.teloring.com/join - **Sales**: sales@teloring.com, (+1) 219-212-3454 - **Channels**: 13 channels in one shared inbox: WhatsApp Business API, email (Microsoft 365, Gmail or any IMAP/SMTP mailbox), phone calls with a browser softphone, SMS, website live chat, Instagram direct messages, Instagram post comments, Facebook Messenger, Facebook Page comments, Telegram, LINE, TikTok and a developer API channel. - **Capabilities**: Unified omnichannel inbox; WhatsApp Business messaging; Email, SMS and phone calls; Live chat widget; Instagram, Messenger, Telegram, TikTok and LINE; Built-in CRM with customer profiles; AI Copilot reply drafting; Autonomous AI Agents; Knowledge Base grounded answers; Automation flows in Studio; Custom objects; Analytics and reports; Digital document signatures; Forms builder; REST API and webhooks - **Languages**: The website and the product documentation are published in English and Hebrew. - **Plans** (prices in US dollars per agent (seat) per month; customers in Israel pay VAT (18%) on top; an enabled AI Agent counts as a seat): - **Free**: Free (No monthly subscription). 1 agent included; 200 free monthly credits; Up to 500 customers; Up to 1,000 records; Up to 3 saved views; Up to 2 channels; Basic Analytics; Studio: 1 flow; AI World included; 1 Knowledge Base; Up to 500 MB storage; API included; Forms Builder: 1 form; Email and chat support. Not included: Documents Signature, Agent Groups, AI Agent, Dedicated Customer Success. - **Basic**: $29 per agent / month. Minimum 1 agent; 500 free monthly credits; Up to 3,000 customers; Up to 2,000 records; Up to 10 saved views; Up to 6 channels; All Analytics included; Studio: up to 5 flows; AI World included; 5 Knowledge Bases; Up to 1 GB base storage + 1 GB per agent; API included; Forms Builder: 5 forms; Documents Signature included; Agent Groups included; AI Agent included (counts as a seat); Email and chat support. Not included: Dedicated Customer Success. - **Professional**: $59 per agent / month. Minimum 2 agents; 2,000 free monthly credits; Up to 5,000 customers; Up to 5,000 records; Up to 30 saved views; Up to 10 channels; All Analytics included; Studio: up to 10 flows; AI World included; 10 Knowledge Bases; Up to 1 GB base storage + 1.5 GB per agent; API included; Forms Builder: 10 forms; Documents Signature included; Agent Groups included; AI Agent included (counts as a seat); Email, chat and phone support. Not included: Dedicated Customer Success. - **Unlimited**: $89 per agent / month. Minimum 5 agents; 5,000 free monthly credits; Unlimited customers; Unlimited records; Unlimited saved views; Unlimited channels; All Analytics included; Unlimited Studio flows; AI World included; Unlimited Knowledge Bases; Up to 1 GB base storage + 2 GB per agent; API included; Unlimited forms; Documents Signature included; Agent Groups included; AI Agent included (counts as a seat); Dedicated Customer Success included; Email, chat and phone support. - **Product documentation**: https://docs.teloring.com/docs/ - **API**: https://docs.teloring.com/api/ (OpenAPI: https://docs.teloring.com/openapi.json) ## Product - [Home](https://teloring.com/index.md): Teloring is an omnichannel (omni channel) platform that unifies the WhatsApp API, email, SMS, phone, live chat and social messages into one AI-powered inbox, with CRM, automation and e-signatures built in. Start free. - [Platform](https://teloring.com/solutions.md): One workspace for every customer conversation: unified inbox, customer profiles, custom objects, automation Studio, analytics and real-time monitoring. - [AI Features](https://teloring.com/solutions/ai.md): AI Copilot drafts replies, AI Agents answer around the clock, and a Knowledge Base grounds every answer in your own content. Built into every channel. - [Channels](https://teloring.com/solutions/channels.md): Connect WhatsApp Business, email, SMS, phone calls, live chat, Instagram, Messenger, Telegram, TikTok and LINE to one shared inbox. Set up in minutes. - [Pricing](https://teloring.com/pricing.md): Four plans with clear quotas and no hidden fees. Start free with one agent and 200 monthly credits, or scale to unlimited channels, AI Agents and saved views. ## Guides - [Omni Channel](https://teloring.com/support/omnichannel.md): Omni channel (omnichannel) means every customer conversation on every channel shares one history. Definition, benefits, omnichannel vs multichannel and a 5-step plan. - [Multichannel Communication](https://teloring.com/support/multichannel-communication.md): Which channels customers use, how to run WhatsApp, email, phone, chat and social with one team, multichannel vs omnichannel, and the KPIs to track. - [WhatsApp API](https://teloring.com/support/whatsapp-api.md): How the WhatsApp Business API works: App vs API, per-message pricing, templates, the 24-hour window, use cases and how to get started with a shared team inbox. - [WhatsApp Chatbot](https://teloring.com/support/whatsapp-chatbot.md): Rule-based bots vs AI agents, what a WhatsApp AI chatbot can do for your business, knowledge grounding, human handoff and a step-by-step setup guide. - [Customer Service Software](https://teloring.com/support/customer-service-software.md): Shared inbox vs ticketing vs CRM, twelve capabilities to look for, the KPIs that matter, a four-week rollout plan and what customer service software costs. ## Support and company - [Support](https://teloring.com/support.md): How every part of Teloring works: channels, CRM, AI, automation, reports, teams, e-signatures and the API. Plus guides to omni channel, the WhatsApp Business API and customer service software. - [Contact](https://teloring.com/contact.md): Email sales@teloring.com, call our sales team, or start a live chat that runs on Teloring itself. Ask for a demo, pricing or technical help. - [About](https://teloring.com/about.md): Why we built Teloring: one workspace for every customer conversation, with AI built in from the start rather than bolted on. Our mission, values and numbers. ## Product documentation and API - [Product documentation index for AI](https://docs.teloring.com/llms.txt): Every page of docs.teloring.com, with a summary and a Markdown link. - [Complete product documentation](https://docs.teloring.com/llms-full.txt): All of docs.teloring.com in one Markdown file: every screen, setting and workflow. - [API reference](https://docs.teloring.com/api/): REST API endpoints, authentication, webhooks and examples. - [OpenAPI specification (JSON)](https://docs.teloring.com/openapi.json): The machine-readable schema of the Teloring API. ## For AI assistants and agents - [The whole site in one file](https://teloring.com/llms-full.txt): Every page of teloring.com in this language, as one Markdown document. - [AI search index](https://teloring.com/ai-search-index.json): Title, description, headings, keywords and full text of every page, as JSON. - [XML sitemap](https://teloring.com/sitemap.xml): Every page in both languages, with hreflang alternates and last-modified dates. - [For AI](https://teloring.com/for-ai.md): Every page on teloring.com as clean Markdown, an llms.txt index, the whole site in one file and the OpenAPI spec. Everything ChatGPT, Claude, Gemini and AI agents need to read Teloring. ## Other languages - [עברית](https://teloring.com/he/llms.txt): This index in Hebrew, for every page of the site in Hebrew. ## Optional - [Privacy Policy](https://teloring.com/privacy.md): How Teloring collects, uses, stores and protects personal data across the platform, and the rights you have over your information. - [Terms of Service](https://teloring.com/terms.md): The terms that govern your use of the Teloring platform, including accounts, acceptable use, billing and liability.