One inbox for every channel
WhatsApp, email, SMS, phone calls, website chat, Instagram DMs and comments, Messenger, Facebook, Telegram, LINE, TikTok and your own API: every message becomes a conversation in the same queue.
Omni Channel platform with AI built in
Every channel. One workspace.
Your customers write on WhatsApp, email, Instagram, SMS, your website and TikTok, and they call you on the phone. Teloring puts all of it in one omni channel inbox, with a CRM, automation, e-signatures and AI that answers on its own.
Connected to the platforms your customers already use
- Voice
- Web chat
- SMS
- IG posts
- Messenger
- Telegram
- LINE
- TikTok
- API
The platform
Everything a customer team needs, in one place
Teloring is not just a shared inbox. It's the inbox, the CRM behind it, the automation that runs it, and the AI that helps, or handles it for you.
AI Copilot & AI Agents
Copilot reads each incoming message and gives your rep a suggested reply, the customer's mood, a subject line and labels. An AI Agent can take the conversation over completely and close it on its own.
CRM built for conversations
Customers, contacts, lifecycle stages, journey history, calls, signed documents and any custom object you invent (deals, service calls, assets, subscriptions), all linked to the conversation.
Objects for everything you track
Customers and contacts come built in. Add Orders, Products or anything else your business runs on, link records together and save filtered views your team can share. Import from CSV or Excel, export to Excel.
Analytics you build yourself
Drag report cards onto a dashboard: numbers, charts, gauges and tables over conversations, reps, channels, customers, forms and signatures. Or describe the report in plain language and let AI build it.
Automation, forms and e-signatures
Studio automates the repetitive work with a visual flow builder. Forms collect structured data. Documents Signature sends a PDF for legally traceable signing, without leaving Teloring.
The Ring
One Ring to connect them all
Every channel you connect becomes a coloured arc on your Ring, and an inbox feeding the same queue. Connect as many of each as you need: two WhatsApp numbers, three mailboxes, a sales line and a support line.
- WhatsApp Business API: templates, buttons, media, read receipts
- Email as a shared team mailbox: Teloring-managed, Microsoft 365, Gmail or any IMAP/SMTP
- Voice: a real phone number with a browser softphone, recording and call flows
- Instagram, Messenger, Facebook Pages, Telegram, LINE, TikTok, SMS, website chat and your own API
AI World
AI you switch on one capability at a time
AI World is a single page of switches. Turn on what helps your team, leave the rest off. Nothing is sent to AI until you enable it, and AI only ever reads your own account's data.
- AI Copilot: suggested replies, tips and answers grounded in your knowledge base
- Automatic conversation summaries and a 20-point customer-emotion score on resolve
- Churn risk, upsell intent, urgency and labels detected while the chat is live
- AI Agents that greet, answer, collect CRM fields and hand off to a human when needed
13Channels you can connect
14AI capabilities built in
99.9%Uptime SLA
<1sReal-time message delivery
How it works
Live on your first channel today
Connect a channel, invite your team, and start replying. Most accounts send their first real reply the same day.
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Build your Ring
Open My Ring and click a channel. WhatsApp runs a verification wizard, Microsoft and Meta open a provider login, Telegram and LINE take a bot token, website chat gives you an embed snippet, Voice assigns a phone number.
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Invite your team
Add reps with a role and a default language, and switch on the browser softphone for whoever takes calls. Add an AI Agent the same way. It appears in the assignment list next to the humans.
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Reply, automate, measure
Messages land in the queue. Copilot drafts, Studio automates, the CRM records it, Analytics reports on it, and Achievements pay you free credits along the way.
What teams say
Built with the teams who use it every day
We were running WhatsApp on a phone, support on email, and Instagram on someone's personal login. Now it's one queue and nothing gets lost.
The AI Agent handles the first message on every chat at night. In the morning half the queue is already answered and the details are in the CRM.
Saved views are the part I didn't expect to use most. 'Every open deal whose customer already signed' is one table now instead of an afternoon.
Omni Channel
What omni channel means, and why it matters
Omnichannel (omni channel, omni-channel) is a way of working where every customer conversation, whether on WhatsApp, email, SMS, phone, website chat, Instagram, Messenger, Telegram, LINE or TikTok, shares one customer record and one team queue. The customer can switch channels; the conversation carries on with its full context.
Teloring is built that way from the ground up: thirteen channels, one inbox, a CRM behind every conversation and AI across all of it. Our guides explain omni channel, multichannel communication and the WhatsApp Business API in plain language.
Also called: Omnichannel, Omni-channel, Omni channel, Multichannel communication, Unified inbox
- What is Omni Channel? Omnichannel customer communication explained Definition, benefits, omnichannel vs multichannel, and a five-step plan for building an omni channel customer experience.
- Multichannel customer communication: channels, tools and best practices Which channels customers use, how to run them without silos, the multichannel vs omnichannel decision, and the KPIs that matter.
- WhatsApp Business API: the complete guide for businesses How the WhatsApp Business API works, App vs API, per-message pricing, templates and the 24-hour window, use cases and setup.
Ready to put every channel in one place?
Start free, connect your first channel in minutes, and see what one inbox with a real CRM behind it feels like.