Terms of Service

Last updated: July 2026

These terms govern your use of the Teloring platform. Please read them — particularly the sections on acceptable use, AI features and liability.

1. Acceptance

By accessing or using Teloring (the "Service") you agree to these Terms. If you are agreeing on behalf of a company, you confirm you are authorised to do so. If you do not agree, do not use the Service.

2. What the Service is

Teloring is an omni-channel customer communication platform providing:

  • A unified conversation workspace across messaging, email, social, website chat and voice channels
  • A customer CRM with contacts, custom objects and saved table Views
  • AI capabilities including AI Copilot, autonomous AI Agents and a grounded Knowledge Base
  • Studio automation, a Forms builder and Documents Signature
  • Analytics dashboards, Files Warehouse and an audit log
  • A REST API, webhooks and a custom API channel for your own integrations

3. Accounts

To use the Service you need an account. You agree to:

  • Provide accurate registration information
  • Keep your credentials secure and enable two-factor authentication where appropriate
  • Tell us promptly about any unauthorised access
  • Accept responsibility for everything done under your account, including by your reps and any AI Agent you configure

4. Plans, credits and payment

Teloring is sold per seat, with metered usage paid from credits.

  • Each human representative requires one seat. An enabled AI Agent also consumes one seat, even though it has no human login.
  • Your plan includes a monthly credit allowance; you can also buy top-up credits. Monthly credits are spent first, then top-ups, oldest first.
  • Top-up credits, including free credits earned from Achievements, are valid for 365 days from the date they are added.
  • Metered items include channel messaging (such as WhatsApp templates and SMS), phone minutes and AI usage.
  • You authorise recurring charges to your payment method. Prices may change with 30 days' notice.
  • Upgrades take effect immediately; downgrades apply at the next billing cycle. Refunds are handled case by case.

5. Free trial

New accounts get a 14-day free trial with access to the features of the plan they choose. No credit card is required to start.

6. Acceptable use

You agree not to:

  • Use the Service for spam, harassment, deception or anything illegal
  • Send unsolicited bulk messages through connected channels, or breach a channel provider's own policies
  • Break applicable law, including data protection and electronic marketing rules
  • Attempt to access another account's data
  • Reverse engineer, decompile or disassemble the Service
  • Use the Service in a way that could damage, disable or overload the platform
  • Resell or redistribute the Service without our written authorisation

You are responsible for having a lawful basis and any required consent to message the people you contact through Teloring.

7. Your data

You keep ownership of everything you put into the Service — conversations, contacts, customer records, files and Knowledge Base content. We process it to provide the Service, as described in the Privacy Policy. You can export your data while your account is active.

8. AI features

AI capabilities are provided on an as-is basis and are off until you enable them.

  • AI output can be wrong, incomplete or inappropriate. Review it before it reaches a customer.
  • AI Copilot suggests; it does not send. An AI Agent does reply to customers directly — configuring one is your decision and your responsibility.
  • You are responsible for the final content sent to your customers, and for meeting any legal obligation to disclose that a customer is talking to an automated system.
  • We do not guarantee specific AI accuracy, availability or performance outcomes.
  • Features marked "coming soon" are not commitments and may change or be dropped.

9. Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance, and third-party channel providers can fail independently of us. A separate agreement may include a specific SLA.

10. Intellectual property

Teloring, its branding, software and technology remain our property. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your subscription is active.

11. Limitation of liability

To the maximum extent permitted by law, Teloring is not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, revenue, data or goodwill. Our total liability is limited to the amounts you paid us in the twelve months before the claim.

12. Termination

Either party may terminate at any time. On termination:

  • Access to the Service ends
  • You may export your data within 30 days
  • After 30 days your data may be permanently deleted
  • Unused credits expire and are not refunded
  • Outstanding payment obligations remain due

13. Changes to these Terms

We may update these Terms. Continuing to use the Service after a change means you accept the updated version. Material changes will be announced.

14. Governing law

These Terms are governed by the laws of the jurisdiction in which Teloring operates, and disputes will be resolved in its courts.

15. Contact

Questions about these Terms: