Unified Inbox

Every message. One inbox.

WhatsApp, Email, Instagram, SMS, Telegram — all in one view. Smart tabs let you filter by assigned, unassigned, or all conversations. Search across messages, not just conversations.

  • Three-panel layout: list, chat, and contact info
  • Message-level search with highlighted results
  • Rich media: images, video, documents, voice notes
  • Private notes for internal team discussion

Conversations inbox screenshot
3-panel layout with chat and contacts

Contact Management

Know your customers deeply

Custom contact fields, automatic avatar updates, complete conversation history, and smart tagging — all without leaving the inbox.

  • Custom fields with drag-and-drop editor
  • Automatic contact enrichment from channels
  • Previous conversation history per contact
  • Files warehouse with full media management

Contact management screenshot
Contact profile with custom fields

Real-Time

Work together in real time

Native WebSocket technology means zero delay. See when agents are typing, track who's online, and chat with your team — all happening in real time.

  • Live agent presence indicators
  • Typing indicators across all channels
  • Agent-to-agent direct messaging
  • Message delivery status: sent, delivered, read

Real-time collaboration screenshot
Agents online, typing indicators

Enterprise Ready

Built for security. Designed for scale.

From startups to enterprise — Teloring grows with you. Role-based access, audit logs, API keys, and complete developer tools.

Role-Based Access

Admin, Agent, and Supervisor roles with fine-grained permissions. Every action is tracked in the audit log.

Complete Audit Trail

Every agent action logged with timestamps. Searchable, filterable, and exportable for compliance needs.

Developer API

Full REST API with JWT and API key auth. Webhooks for real-time event streaming. Build any integration you need.

99.9% Uptime

Built on Google Cloud Run with auto-scaling. Redis caching, connection pooling, and designed for millions of messages.

Multi-Tenant Security

Complete data isolation between accounts. Encrypted sessions, CSRF protection, and secure headers on every request.

i18n & RTL Ready

Full internationalization with LTR and RTL support. English and Hebrew built-in, with easy extensibility for any language.

See Teloring in action

Start your free trial and experience the power of unified omnichannel communication.