Privacy Policy

Last updated: July 2026

This policy explains what Teloring collects, why, and what you can ask us to do about it. It covers teloring.com and the Teloring platform at console.teloring.com.

1. Who we are

Teloring provides an omni-channel customer communication platform. When you use Teloring to talk to your own customers, you are the controller of that conversation data and we process it on your behalf, under your instructions.

2. Information we collect

2.1 Information you give us

  • Account information: your name, work email, company name and phone number when you register, contact us, or are invited by an admin.
  • Communication data: the messages, conversations, calls, recordings, files and customer records processed through the platform on behalf of your business.
  • Knowledge Base content: the documents and web pages you upload for AI grounding.
  • Billing details: handled by our payment provider. We do not store full card numbers.

2.2 Information collected automatically

  • Usage data: pages visited, features used, and actions recorded in your account's audit log.
  • Device data: browser type, operating system, IP address and device identifiers.
  • Cookies: essential cookies for sessions and language routing, and optional analytics cookies only with your consent.

3. How we use it

We use your information to:

  • Provide, maintain, secure and improve the Teloring platform
  • Deliver conversations across the channels you have connected
  • Power the AI capabilities you have switched on in AI World
  • Send service notifications, invitations, password resets and 2FA codes
  • Provide support and answer your questions
  • Bill for usage and manage your credit balance
  • Detect abuse and comply with legal obligations

4. AI processing

Teloring's AI capabilities are off by default. Nothing is sent to an AI model until an account administrator enables the specific capability in AI World.

  • AI only ever reads the conversations, files and records of your own account. Capabilities are strictly account-isolated.
  • Knowledge Base content grounds AI answers in your own material rather than the open internet.
  • Copilot output, summaries and emotion scores are shown to your team. Nothing is sent to a customer automatically; summaries are stored as private notes.
  • Where you enable an AI Agent, it does reply to customers directly — you configure its disclosure setting, its rules, and what it must never promise.
  • We do not use your conversation data to train general-purpose AI models.

5. Sharing

We do not sell your personal information. We share data only with:

  • Infrastructure and service providers: cloud hosting, databases, email delivery, AI model providers and payment processing, each under contract and only as needed to run the service.
  • Channel providers: WhatsApp, Meta, Telegram, LINE, TikTok, telephony and email providers necessarily receive the messages you send through them.
  • Legal requirements: when required by law, regulation or valid legal process.

6. Security

We implement measures including:

  • Strict multi-tenant isolation between accounts
  • Encrypted transmission (TLS) and encryption of sensitive credentials at rest
  • Role-based access, email two-factor authentication and session revocation
  • A complete, per-account audit log of actions
  • CSRF protection, secure session cookies and security headers on every response
  • Regular monitoring and security review

7. Retention

We keep your data for as long as your account is active, and afterwards only as long as needed to provide the service, resolve disputes, or meet legal and accounting obligations. You can export your data before closing an account, and you can delete files from Files Warehouse at any time — deletion there is permanent.

8. Your rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you
  • Correct data that is wrong or incomplete
  • Ask us to delete your data
  • Export your data in a portable format
  • Object to or restrict certain processing
  • Withdraw consent at any time

If you are one of our customers' customers, please contact that business first — they control their own conversation data. We will help them respond.

9. International transfers

Teloring operates globally and your data may be processed outside your own country. Where that happens we rely on appropriate safeguards for the transfer.

10. Children

Teloring is a business tool and is not intended for people under 16. We do not knowingly collect their personal information.

11. Changes

We may update this policy. Significant changes will be announced in the platform or by email, and the date at the top of this page will change.

12. Contact

For privacy questions or to exercise your rights, contact us at: