1. Introduction

Teloring ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, company name, phone number when you register or contact us.
Communication Data: Messages, conversations, and files processed through the Teloring platform on behalf of your organization.
Payment Information: Billing details processed securely through our payment providers.

2.2 Information Collected Automatically

Usage Data: Pages visited, features used, time spent, and interaction patterns.
Device Data: Browser type, operating system, IP address, and device identifiers.
Cookies: We use essential cookies for session management and optional analytics cookies with your consent.

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Teloring platform
Process conversations across your connected communication channels
Power AI features (copilot, summaries, emotion detection, translation)
Send service-related notifications and updates
Provide customer support
Analyze usage patterns to improve our services
Comply with legal obligations

4. AI Data Processing

Teloring uses artificial intelligence to provide features such as AI Copilot, conversation summaries, emotion detection, and automatic translation. When these features are enabled:

Conversation data is processed by our AI models to generate responses and insights
Your knowledge base content is used to ground AI responses in your specific context
AI-generated content is always reviewed by human agents before being sent to customers
We do not use your conversation data to train general-purpose AI models

5. Data Sharing

We do not sell your personal information. We may share data with:

Service Providers: Cloud hosting (Google Cloud), payment processors, and analytics tools that assist in operating our platform
Channel Providers: WhatsApp, Instagram, Telegram, and other channels require data transmission to deliver messages
Legal Requirements: When required by law, regulation, or legal process

6. Data Security

We implement industry-standard security measures including:

Multi-tenant data isolation between accounts
Encrypted data transmission (TLS/SSL)
Role-based access controls
Complete audit logging of all system activities
Regular security assessments and monitoring
CSRF protection and secure session management

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Conversation data retention follows your plan settings. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Export your data in a portable format
Object to or restrict certain processing
Withdraw consent at any time

9. International Data Transfers

Teloring operates globally. Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place for any cross-border data transfers.

10. Children's Privacy

Teloring is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through a notice on our platform.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@teloring.com
General: sales@teloring.com

Privacy Policy