--- title: "Support & Product Guide: Every Feature | Teloring" description: "How every part of Teloring works: channels, CRM, AI, automation, reports, teams, e-signatures and the API. Plus guides to omni channel, the WhatsApp Business API and customer service software." url: https://teloring.com/support markdown_url: https://teloring.com/support.md language: en section: "Support and company" breadcrumbs: "Home > Support" last_updated: 2026-10-15 translations: he: https://teloring.com/he/support.md --- > This is the Markdown version of https://teloring.com/support, published for AI assistants and agents. Cite https://teloring.com/support as the source. Every page on teloring.com has a Markdown version at its address plus .md. Index of every page: https://teloring.com/llms.txt. The whole site in one file: https://teloring.com/llms-full.txt Support # Support, guides and API reference Every screen in Teloring is documented at docs.teloring.com: how it works, what each field does, and what to check when it doesn't. Start with a guide below, or talk to a human. [Browse all documentation](https://docs.teloring.com/docs/) [Open the API reference](https://docs.teloring.com/api/) ## Getting started New to Teloring? Take the tour, run the first-login checklist, and learn the day-to-day conversation workflow. - [Documentation home](https://docs.teloring.com/docs/) - [Workspace tour](https://docs.teloring.com/docs/getting-started/workspace-tour/) - [First login checklist](https://docs.teloring.com/docs/getting-started/first-login/) - [Working a conversation](https://docs.teloring.com/docs/getting-started/conversations/) ## Channels: The Ring Connect steps, provider screens and settings for every channel type, plus what to do when an inbox stops receiving. - [The Ring: inboxes overview](https://docs.teloring.com/docs/product/ring/overview/) - [WhatsApp Business setup](https://docs.teloring.com/docs/product/ring/whatsapp/) - [Email: Microsoft 365, Gmail, IMAP/SMTP](https://docs.teloring.com/docs/product/ring/email/) - [Voice: number & softphone](https://docs.teloring.com/docs/product/ring/voice/) - [Website chat widget](https://docs.teloring.com/docs/product/ring/live-chat/) - [SMS](https://docs.teloring.com/docs/product/ring/sms/) - [Telegram](https://docs.teloring.com/docs/product/ring/telegram/) - [LINE](https://docs.teloring.com/docs/product/ring/line/) - [Instagram DMs](https://docs.teloring.com/docs/product/ring/instagram-dm/) - [Instagram post comments](https://docs.teloring.com/docs/product/ring/instagram-posts/) - [Messenger](https://docs.teloring.com/docs/product/ring/messenger/) - [Facebook Page comments](https://docs.teloring.com/docs/product/ring/facebook-page/) - [TikTok Messenger](https://docs.teloring.com/docs/product/ring/tiktok/) - [API channel](https://docs.teloring.com/docs/product/ring/api/) ## Objects, customers & CRM Customers, contacts and the objects you build yourself: fields, linked records and lookups, saved views, import and export. - [Customers & contacts](https://docs.teloring.com/docs/product/objects/#the-built-in-objects) - [Objects: your tables](https://docs.teloring.com/docs/product/objects/) - [Saved views & filters](https://docs.teloring.com/docs/product/objects/#saving-a-view) - [Import & export](https://docs.teloring.com/docs/product/objects/#import-and-export) ## AI, AI Agents & Knowledge Base Which AI capability does what, how to configure an autonomous AI Agent, and how to feed both from your own content. - [AI World: every capability](https://docs.teloring.com/docs/product/ai-world/) - [Agents and AI Agents](https://docs.teloring.com/docs/product/agents/) - [Knowledge Base](https://docs.teloring.com/docs/product/knowledge-base/) - [AI Copilot in a conversation](https://docs.teloring.com/docs/getting-started/conversations/#ai-copilot) - [Grounding modes & confidence](https://docs.teloring.com/docs/product/agents/#knowledge) ## Automation & forms Studio triggers, conditions and actions, plus the forms that feed them structured customer data. - [Studio automation](https://docs.teloring.com/docs/product/studio/) - [Studio triggers & actions](https://docs.teloring.com/docs/product/studio/triggers/) - [Forms builder](https://docs.teloring.com/docs/product/forms/) - [Form submissions & Studio triggers](https://docs.teloring.com/docs/product/forms/#key-facts) ## Analytics & reporting Build dashboards over conversations, reps, channels, customers, forms and signatures, or let AI build the report. - [Analytics overview](https://docs.teloring.com/docs/product/analytics/) - [Build a report with AI](https://docs.teloring.com/docs/product/analytics/#build-a-report-with-ai) - [Pin a tab to your dashboard](https://docs.teloring.com/docs/product/analytics/#show-a-tab-on-your-main-dashboard) - [View the raw rows & export](https://docs.teloring.com/docs/product/analytics/#tab-settings) ## Documents & e-signature Upload a PDF, place the fields, send the signing link, and keep the stamped document with its audit trail. - [Customers & documents](https://docs.teloring.com/docs/product/objects/#the-built-in-objects) - [Files Warehouse](https://docs.teloring.com/docs/product/files-warehouse/) ## Team, admin & security Invite people, set roles and 2FA, review the audit log, watch storage, and collect your Achievement credits. - [Agents, roles & 2FA](https://docs.teloring.com/docs/product/agents/) - [Account settings](https://docs.teloring.com/docs/product/settings/) - [Files Warehouse](https://docs.teloring.com/docs/product/files-warehouse/) - [Achievements & credits](https://docs.teloring.com/docs/product/achievements/) ## API reference The interactive REST reference: parameters, request bodies, response schemas and live examples. Authenticate with a JWT session or a personal API key sent as X-API-Key. - [API overview](https://docs.teloring.com/api/) - [Introduction & authentication](https://docs.teloring.com/api/teloring-api/) - [Conversations API](https://docs.teloring.com/api/conversations/) - [API channel: push messages in](https://docs.teloring.com/docs/product/ring/api/) - [Webhooks](https://docs.teloring.com/docs/product/studio/triggers/#incoming-webhook) Guides & articles ## Guides to omnichannel, WhatsApp API and modern customer service Plain-language guides on the ideas behind Teloring: what omni channel really means, how the WhatsApp Business API works, how AI chatbots hand off to people, and how to choose customer service software. 1. [What is Omni Channel? Omnichannel customer communication explained](https://teloring.com/support/omnichannel): Definition, benefits, omnichannel vs multichannel, and a five-step plan for building an omni channel customer experience. 2. [Multichannel customer communication: channels, tools and best practices](https://teloring.com/support/multichannel-communication): Which channels customers use, how to run them without silos, the multichannel vs omnichannel decision, and the KPIs that matter. 3. [WhatsApp Business API: the complete guide for businesses](https://teloring.com/support/whatsapp-api): How the WhatsApp Business API works, App vs API, per-message pricing, templates and the 24-hour window, use cases and setup. 4. [AI chatbot for WhatsApp: how a WhatsApp bot answers, qualifies and hands off](https://teloring.com/support/whatsapp-chatbot): Rule-based bots vs AI agents, what a WhatsApp AI bot can do, knowledge grounding, human handoff and a step-by-step setup. 5. [Customer service software: how to choose a helpdesk and shared inbox for your team](https://teloring.com/support/customer-service-software): Shared inbox vs ticketing vs CRM, twelve capabilities to look for, the KPIs that matter, implementation and cost. For developers ## Build on the Teloring API A REST API with JWT and personal API-key auth, webhooks for real-time events, an API channel for pushing messages in from any system, and an inbound webhook trigger to start a Studio flow from outside. [Open the API reference](https://docs.teloring.com/api/) GET/api/v1/conversations ``` X-API-Key: { "conversations": [ { "id": "conv_abc123", "contact": "Sarah Johnson", "channel": "whatsapp", "status": "open", "priority": "high", "last_message": "Need help with order #4521" } ] } ``` ## Still need a person? Email us, call us, or use the chat bubble in the corner of this page. It's Teloring, so you're already talking to the product. - [Email us](mailto:support@teloring.com): support@teloring.com - [Call us](tel:+12192123454): (+1) 219-212-3454 - [Browse all documentation](https://docs.teloring.com/docs/): docs.teloring.com ## Can't find what you need? Our team is here to help. Reach out and we'll get you an answer fast. [Contact support](https://teloring.com/contact) [Start free](https://console.teloring.com/join) --- ## More pages on teloring.com - [Home](https://teloring.com/index.md) - [Platform](https://teloring.com/solutions.md) - [AI Features](https://teloring.com/solutions/ai.md) - [Channels](https://teloring.com/solutions/channels.md) - [Pricing](https://teloring.com/pricing.md) - [Omni Channel](https://teloring.com/support/omnichannel.md) - [Multichannel Communication](https://teloring.com/support/multichannel-communication.md) - [WhatsApp API](https://teloring.com/support/whatsapp-api.md) - [WhatsApp Chatbot](https://teloring.com/support/whatsapp-chatbot.md) - [Customer Service Software](https://teloring.com/support/customer-service-software.md) - [Contact](https://teloring.com/contact.md) - [About](https://teloring.com/about.md) - [For AI](https://teloring.com/for-ai.md) - [Privacy Policy](https://teloring.com/privacy.md) - [Terms of Service](https://teloring.com/terms.md)